/* =============================================================================
   ПОДДЕРЖКА: СПИСОК ОБРАЩЕНИЙ
============================================================================= */

.support-thread {
  border: 1px solid var(--border);
  border-radius: 12px;
  margin-bottom: 16px;
  overflow: hidden;
}

.support-thread-header {
  background: #1e1e2a;
  padding: 10px 12px;
  font-size: 14px;
  color: var(--text-secondary);
  display: flex;
  justify-content: space-between;
}

.support-thread-status {
  font-weight: bold;
}

.support-thread-status.new { color: #ffcc00; }
.support-thread-status.in_progress { color: #4db6ac; }
.support-thread-status.closed { color: #9e9e9e; }

.support-message-list {
  padding: 12px;
  background: var(--input-bg);
}

.support-message-item {
  display: flex;
  margin-bottom: 10px;
}

.support-message-item:last-child {
  margin-bottom: 0;
}

.support-message-sender {
  font-weight: 600;
  font-size: 12px;
  margin-bottom: 4px;
  color: var(--text-primary);
}

.support-message-user {
  color: var(--accent);
}

.support-message-support {
  color: #4db6ac;
}

.support-message-text {
  background: #2a2a3a;
  padding: 8px 12px;
  border-radius: 8px;
  font-size: 14px;
  line-height: 1.4;
}

.support-message-time {
  font-size: 10px;
  color: var(--text-secondary);
  margin-top: 4px;
  text-align: right;
}


/* =============================================================================
   ПОДДЕРЖКА: ДИАЛОГ (CHAT)
============================================================================= */

.support-chat-message {
  display: flex;
  margin-bottom: 12px;
}

.support-chat-message.user {
  justify-content: flex-end;
}

.support-chat-message.support {
  justify-content: flex-start;
}

.support-chat-bubble {
  padding: 10px 14px;
  border-radius: 12px;
  word-break: break-word;
  font-size: 14px;
  line-height: 1.4;
  width: fit-content;
  max-width: 100%;
}

/* Сообщения пользователя — справа */
.support-chat-message.user .support-chat-bubble {
  background: var(--accent);
  color: white;
  border-radius: 12px 0 12px 12px;
}

/* Сообщения поддержки — слева */
.support-chat-message.support .support-chat-bubble {
  background: #2a2a3a;
  color: #e0e0e0;
  border-radius: 0 12px 12px 12px;
}

.support-chat-time {
  font-size: 10px;
  color: var(--text-secondary);
  margin-top: 4px;
  text-align: right;
}

/* Поле ввода в диалоге */
#supportThreadMessage {
  width: 100%;
  min-height: 80px;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--input-bg);
  color: var(--text-primary);
  font-family: inherit;
  font-size: 15px;
  resize: vertical;
  box-sizing: border-box;
  outline: none;
}

#supportThreadMessage:focus {
  border-color: var(--accent);
  box-shadow: 0 0 0 2px rgba(255, 152, 0, 0.3);
}

/* Контейнер сообщений — с прокруткой */
#supportThreadMessages {
  max-height: 60vh;
  overflow-y: auto;
  scroll-behavior: smooth;
  margin-bottom: 16px;
}

/* =============================================================================
   ОБЩИЕ ЭЛЕМЕНТЫ ПОДДЕРЖКИ
============================================================================= */

.btn-back {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  background: none;
  border: none;
  color: var(--accent);
  font-size: 18px;
  padding: 0;
  margin: 0;
}